Contact Us

Email

Write to [email protected]. We typically reply within one to two business days.

Registered office

HEXIN International Co., Limited
5th Floor, Pak Tat Industrial Building, 1 Pak Tat Street
San Po Kong, Wong Tai Sin District
Hong Kong

This is a business address for correspondence, not a returns depot or a walk-in shop - please do not ship products here. Returns run through the retail partner that took the order; see Returns & Warranty.

We do not keep a separate office in the United States. US orders ship from our retail partners' domestic warehouses on normal domestic timelines - details on Shipping & Delivery - and support for any market runs through the inbox above.

What we can help with

• Choosing a product. Tell us the room and the problem - we will point at the right variant, capacity and color.
• Usage questions. Battery types, sensor behavior, fryer temperatures, kettle care, freezing times for the ice cream bowls - ask away.
• Feedback. Ideas and complaints both reach the people who plan the next production runs.

What the retail partner handles

Orders are placed and fulfilled at our retail partners, so questions about a specific order - delivery status, address changes, refunds in progress - are fastest resolved through the order page in your retail account. If you are stuck, email us and we will point you to the right place.